We received our collar a few days ago and charged up the batteries and put it together. So far, we haven't had any luck at all in having it actually track though. I'll outline a few of the problems we've observed:
My collar doesn't track either. Often I can update it and her current location will reset but other times I can update the collar and it will report back that a connection has been made but the location will not update. I don't understand how this is possible.
Have you heard back from them? I am not getting any response. I'm pretty frustrated with the non-existent service.
FYI to all of you, we purchased the Whistle 3 after the problems above and it works fantastic.
I'm having the same issues as well, haven't been able to track. I cannot even get the Wifi to recognize. I live in Colorado, just curious if my issues are due to my location maybe? Where are you all using from?
Ditto in Vancouver Canada. Seems like their in over their heads with the technology.
@Marty, Thanks for the advice on Whistle. I just purchased it to deal with this same issue everyone is having here. I also live in NC so I can't wait to try it out on my cat.
I'm in North Carolina
same problem here (I live in Ontario Canada
same problem here (I live in southern Ontario Canada
Same problem in Massachusetts. The collar won'r pick up my WiFi or GPS signal.
No I haven't had any reply to emails or this forum. I'm contacting my bank to reverse the purchase.
having same problem it worked for a day - the previous location came up and tracked his moments . next day red arrow was black and white - grey and not moved from a field even though the collar was in the house beside me on computer .