There are lots of flashing lights with the collar. It's a bit like a mobile disco with purring.
We have these lights so we can tell what is going on, and it helps identify any problems.
This is what they mean:
No Lights - A dead battery. If you charge the battery and you are still getting this, send an email to email@example.com.
Red flashing once a second - The collar is initializing. This can go on for up to 6 minutes. If it is still doing it after 10 minutes, then this can mean the following:
- The collar is in a very poor phone signal area. If this is the case, then try to move it to a better area. If the collar has worked previously in that area, then there may be a problem.
- The collar needs looking at. Again, drop an email to firstname.lastname@example.org.